Updated 4.24.2024 MERALCO EMERGENCY HOTLINE

 

 Updated 4.24.2024

 MERALCO EMERGENCY HOTLINE

 

Need assistance? Available kami 24/7 through our official channels:​

​Facebook Messenger: m.me/meralco​

Twitter: @meralco​

Email: customercare@meralco.com.ph​

SMS (TEXT ONLY):​

0920-971-6211 (Smart)​

0917-551-6211 (Globe)​

Pwede rin mag-report ng outages through the Meralco Mobile App. Download now: https://app.meralco.com.ph/St6T/dlhijpi3

 

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2/17/2018

=Dial 16211 from any landline

How to Appy for New MERALCO Connection

New Connection for Residential

Where do I apply for a residential electric service?
 
You may apply for a new electric service for residential use through the following Meralco channels:

1. Online www.meralco.com.ph/apply-now
2. Call Center Hotline 16211
3. Business Centers (Click here for a list of the offices.)

 
How do I apply for a residential electric service?
 
Applying for a new electric service is fast, easy, and convenient with the following steps:
 

1. Submit the following requirements:
   • Accomplished Application Form (www.meralco.com.ph/apply-now)
   • 1 Valid ID (Click here for a list of accepted IDs.)

*For Representatives: Authorization Letter & Additional IDs are required.

• Electrical Plan or Electrical Load Requirement
• Occupancy Documents (e.g. TCT, Click here for a list of occupancy documents.)

1. Schedule for an on-site inspection.  Meralco will conduct an on-site inspection of the availability of facilities and condition of the customer premises being applied for.
2. Begin construction of your service entrance.  Customer will acquire the meter socket from the nearest Meralco business center to be used in the installation of the service entrance.  A duly-licensed electrician, contractor, or an electrical expert Certified by Meralco (CBM) is expected to construct the service entrance for a safe, technical-compliant, and hassle-free installation.
3. Sign electric service contract, pay bill deposit, and submit Certificate of Final Electrical Inspection (CFEI) at the nearest Meralco business center.
   • Electric Service Contract is signed by the customer.
   • Bill Deposit is computed based on the electrical plan or electrical load requirement (Click    here for the bill deposit amount table.)
   • Certificate of Final Electrical Inspection (CFEI) is acquired at the City’s Building Administrator’s Office or City Engineering’s Office.
4. Service energization.  Meralco will perform a final inspection before installation of meter.  It is required that the customer or a representative is available on-site during service energization.

 
Also, to ease your application for a new electric service for residential purposes, you may avail the services of electrical experts Certified by Meralco (CBM).  You may visit www.amc.org.ph for more information.
 

Ref: https://online.meralco.com.ph/customers/s/article/New-Connection-for-Residential